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If you receive a product that is faulty, incorrect, or not fit for purpose, please do not dispose of the item. Once a product has been discarded, Abi Cole Aesthetics will be unable to issue a refund or replacement.
Kindly contact our Customer Service team immediately upon receiving the item, and they will provide guidance on the next steps to resolve the issue as quickly as possible.
Orders placed before 6:30 PM will be dispatched the same day. Orders placed after 6:30 PM will be dispatched the next working day.
Please note that orders placed on Sundays will be dispatched on Monday and orders placed on public holidays will be dispatched on the next working day.Pick Up Option
Pick up is available from our Lekki store. To use this option, please ensure you select ‘Pick Up’ at checkout.Shipping Costs
All shipping costs are non-refundable.Within Lagos
- Deliveries within Lagos are typically completed within 48–72 hours.
- Same-day delivery is only guaranteed for Lekki Phase 1, Victoria Island and Ikoyi.
- Same-day delivery to other Lagos areas is subject to current delivery fares and should be paid directly to the delivery rider.
- Please contact us if you would like to arrange a same-day delivery outside the guaranteed areas.
Outside Lagos
- Motor Park delivery (via GUO or GIG): Estimated delivery time is 2–7 days from dispatch, depending on location.
- Doorstep delivery (via Fez or Speedaf): Estimated delivery time is 4–7 working days from dispatch.
We strive to ensure all orders are processed and delivered promptly. If you experience any delay beyond the stated timeframes, please contact our Customer Service team for assistance.
